Privacy Policy

Last Updated: [MAY 2025]

Le Laro respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website [www.lelarostudio.com] (the “Website”) or use our services.

By accessing our Website or using our services, you agree to the collection and use of your personal information in accordance with this Privacy Policy and UAE law.

1. Who We Are

Le Laro FZ LLC is a flower e-commerce store registered and operating in the United Arab Emirates.
Legal Entity: Le Laro FZ LLC
Email: [Insert Contact Email]
Phone: [Insert UAE Phone Number]
Address: [Insert Business Address]

We are the “Data Controller” of your personal data, as defined under UAE’s Personal Data Protection Law.

2. Information We Collect

We collect the following categories of personal data when you interact with our Website or place an order:

a. Information You Provide Directly

Full Name
Contact Number
Email Address
Billing and Delivery Address
Payment Information (processed via secure third-party gateways; we do not store card details)
Special instructions for delivery
Feedback, inquiries, or reviews you leave on the Website

b. Information Collected Automatically

IP address
Browser type and version
Device information
Website usage data (pages visited, clicks, time spent)
Location (approximate, based on IP)

3. How We Use Your Information

We use your personal data for the following purposes:

Order Fulfillment: To process and deliver your floral orders.
Customer Support: To respond to your inquiries or complaints.
Personalization: To tailor user experience based on your preferences.
Marketing: To send you special offers, updates, and promotions (only if you opt-in).
Analytics: To improve our website, services, and marketing campaigns.
Legal Obligations: To comply with UAE laws, including financial and fraud regulations.

4. Legal Basis for Processing

In accordance with UAE data protection laws, we process your data based on one or more of the following legal grounds:

Your explicit consent
To fulfill a contract with you (e.g., delivering your order)
Legal obligation compliance (e.g., invoicing, VAT)
Legitimate business interests, provided they don’t override your rights

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and provide relevant marketing. You can manage cookie preferences through your browser settings.

Types of cookies we use:

Essential Cookies (required for basic site functionality)
Analytics Cookies (e.g., Google Analytics)
Marketing Cookies (for promotional campaigns)

We will ask for your consent where required.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share your data with:

Trusted third-party service providers (e.g., payment processors, delivery partners, IT support)
Government authorities or regulators when legally required
Third parties in the case of a business sale, merger, or acquisition (with your rights protected)

All third-party service providers are contractually bound to protect your information.

7. Data Storage and Retention

Your data is stored securely on servers hosted in the UAE or other jurisdictions compliant with UAE data transfer laws. We retain your information:

As long as necessary to fulfill the purposes listed above
As required by UAE law (e.g., invoice data for 5 years)
Until you withdraw your consent (for marketing communications)

8. Data Security

We implement industry-standard security measures to protect your personal data, including:

SSL encryption
Secure payment gateways
Limited access to data
Regular software updates and audits

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights (Under UAE Law)

Under the UAE Personal Data Protection Law, you have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your data under certain conditions
Withdraw consent for marketing or processing
Object to processing based on legitimate interest
Lodge a complaint with the UAE Data Office if your rights are violated

To exercise your rights, email us at [Insert Privacy Contact Email].

10. Marketing Communication

You may choose to receive newsletters, promotions, or special offers by opting in during checkout or through your account settings. You can opt out anytime by:

Clicking “unsubscribe” in emails
Adjusting your preferences in your account
Contacting us directly

11. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from minors. If we become aware that we have collected personal data from a child, we will delete it immediately.

12. International Data Transfers

If we transfer your data outside the UAE, we ensure that the receiving country provides adequate data protection, or we use appropriate safeguards (such as standard contractual clauses).

13. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read their privacy policies before providing any information.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal changes or our business practices. Updates will be posted on this page with the “Last Updated” date. We encourage you to review this policy regularly.

15. Contact Us

If you have any questions, requests, or complaints regarding your personal data or this Privacy Policy, please contact:

Privacy Officer – Le Laro
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]
Hours: Sunday – Friday, 9:00 AM to 9:00 PM

Thank you for trusting Le Laro. We are committed to protecting your privacy and personal data in line with UAE regulations.